ABOUT
Smart, Affordable Products
Our online store was founded by like-minded individuals, a group of professionals dedicated to engineering and innovating new products to enhance your Porsche. At Ninemeister we guarantee that every single purchase you make will be a seamless process from start to finish. Take a look at our site and get in touch with questions or concerns.
Privacy Policy
This privacy policy governs the privacy of this website (www.ninemeistershop.com) and it's users who choose to use it.
The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. Furthermore the way this website processes, stores and protects user data and information will also be detailed within this policy.
THE WEBSITE
This website and it's owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website comply's to all UK national laws and requirements for user privacy.
USE OF COOKIES
This website uses cookies to better the users experience while visiting the website.
Cookies are small files saved to the users computers hard drive that track, save and store information about the users interactions and usage of the website. This allows the website, through it's server to provide the users with a tailored experience within this website. Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and it's external serving vendors.
This website uses tracking software to monitor it's visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computers hard drive in order to track and monitor your engagement and usage of the website but will not store, save or collect personal information. You can read Google's privacy policy here for further information [http://www.google.com/privacy.html ]. Other cookies may be stored to your computers hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.
CONTACT & COMMUNICATION
Users contacting this website and/or it's owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the Data Protection Act 1998. Every effort has been made to ensure a safe and secure form to email submission process but advise users using such form to email processes that they do so at their own risk. This website and it's owners use any information submitted to provide you with further information about the products / services they offer or to assist you in answering any questions or queries you may have submitted. This includes using your details to subscribe you to any email newsletter program the website operates but only if your express permission was granted when submitting any form to email process. Your details are not passed on to any third parties.
EMAIL NEWSLETTER
This website operates an email newsletter program, used to inform subscribers about products and services supplied by this website. Users can subscribe through an online automated process should they wish to do so but do so at their own discretion. Some subscriptions may be manually processed through prior written agreement with the user.
Subscriptions are taken in compliance with UK Spam Laws detailed in the Privacy and Electronic Communications Regulations 2003. All personal details relating to subscriptions are held securely and in accordance with the Data Protection Act 1998. No personal details are passed on to third parties nor shared with companies / people outside of the company that operates this website. Under the Data Protection Act 1998 you may request a copy of personal information held about you by this website's email newsletter program. A small fee will be payable. If you would like a copy of the information held on you please write to; Business address.
Email marketing campaigns published by this website or it's owners may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity. This information is used to refine future email campaigns and supply the user with more relevant content based around their activity.
In compliance with UK Spam Laws and the Privacy and Electronic Communications Regulations 2003 subscribers are given the opportunity to un-subscribe at any time through an automated system. This process is detailed at the footer of each email campaign.
EXTERNAL LINKS
Although this website only looks to include quality, safe and relevant external links users should always adopt a policy of caution before clicking any external web links mentioned throughout this website.
The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and it's owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.
Refund Policy
Thank you for purchasing our products in order to be eligable for a refund you have to return the product within 14 days of reciept.The product must be in the same condition as recieved.
After we recieve your item our team will inspect and process the refund.
The monies will be returned to the original payment method used during the purchase.
Credit card payments may take 5-10 working days to hit your account.
If the product is damaged in anyway or you have returned after 14 working days no refund is eligable.
Please note if product is ordered wrong there is a 20% restocking fee deducted of the refund amount.
Shipping policy
Ninemeister Shop uses a variety of shipping services to give the best combination of value, service and speed to our customers. This will vary on location, value of the time and size to name a few.
Due to the value of the products sold we only deliver to the verified address of any payment method OR any address if paid for by bank transfer. Thanks to scammers, we simply do not take the risk and any order which does not have a verified address will be cancelled.
Any customer with an order which has been damaged in transit must notify Ninemeister shop immediately and within 14 calendar days of shipping. If this is not done, the shipping insurance cannot be used.
United Kingdom Mainland
Within the United Kingdom Mainland, we use UPS . This service is a next working day service. A working day is Monday - Friday only.
Tracking is automatically sent to your email address or mobile address or both once the order has been processed for shipping.
International orders can take up to 3 days to process we use UPS Express Saver for all shipments.